Return and Refund Policy

Effective Date: July 26, 2026

Open Farms is operated by Let’s Goat Rescue, Inc., a recognized 501(c)(3) nonprofit organization. Purchases from our store help support our animals, programs, and charitable mission.

We want you to be pleased with your purchase. Please review the following return and refund terms before placing an order.

Merchandise Returns

Unless an item is identified as final sale, merchandise may be returned within 30 calendar days after delivery.

To qualify for a return, the item must be:

Unused, unworn, and unwashed
In its original condition
Returned with any original tags or packaging, when applicable
Accompanied by proof of purchase

To begin a return, email help@openfarmswny.org with your name, order number, the item you wish to return, and the reason for the return.

Please do not mail an item back before contacting us. We will provide return instructions and the appropriate mailing address.

Sale and Final-Sale Items

Sale merchandise may be returned under this policy unless the product listing or checkout page specifically identifies the item as final sale.

The following items are not returnable unless they arrive damaged, defective, or incorrect:

Personalized or custom-made products
Gift cards
Downloadable or digital products
Items specifically marked final sale
Items that have been used, worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Contact us within 14 calendar days after delivery if an item is damaged, defective, or different from what you ordered. Include the order number, a description of the problem, and photographs when reasonably possible.

When Open Farms or one of our fulfillment providers made an error, we will work with you to provide an appropriate replacement, refund, or other resolution. Open Farms will cover reasonable return-shipping costs when a return is required because the item was damaged, defective, or incorrect.

Return Shipping

For ordinary returns involving preference, fit, size, or a change of mind, the customer is responsible for return-shipping costs.

Original shipping charges are not refundable unless:

The item was damaged or defective
The wrong item was sent
Open Farms canceled the order
A refund of shipping is otherwise required by law

Open Farms does not charge a restocking fee.

We recommend using a trackable shipping method. Open Farms is not responsible for returned merchandise that is lost or damaged before reaching us.

Refunds

We will inspect returned merchandise after it is received.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may depend on the payment processor, bank, or card issuer.

A refund may be reduced or denied when:

The item was returned outside the permitted return period
The item was used, worn, washed, altered, or damaged after delivery
Parts, packaging, or accessories are missing
The item was designated final sale
Proof of purchase cannot reasonably be verified

We will contact you if a return cannot be approved as submitted.

Exchanges

Exchanges are subject to product availability.

The simplest way to obtain a different size or item may be to return the original purchase and place a new order. Contact us before returning the item so we can determine the best available option.

Order Cancellations

We will attempt to cancel an order that has not yet entered production or shipment, but cancellation cannot be guaranteed once fulfillment has begun. Personalized, custom-made, or print-on-demand products may not be cancelable after production starts.

Donations

Charitable contributions are generally nonrefundable.

Please contact us promptly if:

A donation was submitted accidentally
The same donation was processed more than once
An incorrect amount was entered
A transaction was unauthorized

Open Farms will review such requests individually and may issue a correction or refund when appropriate.

The purchase of merchandise is not a charitable contribution unless Open Farms expressly identifies a deductible contribution amount.

Programs, Events, and Group Activities

Refund and cancellation terms for paid programs, events, school visits, employer activities, and group reservations may be stated on the applicable registration page, invoice, proposal, or agreement.

When no separate cancellation terms are provided:

A full refund will be issued if Open Farms cancels the activity.
Requests received at least seven calendar days before the scheduled activity may qualify for a refund.
Requests received fewer than seven calendar days before the activity may be offered a transfer, rescheduled date, or credit when reasonably possible.
Amounts already spent on nonrefundable supplies, services, or special arrangements may be deducted from a refund.

Weather-related changes will be handled according to the terms provided for the applicable event or program.

Questions

Questions about a purchase, return, exchange, or refund may be directed to:

Open Farms
A DBA of Let’s Goat Rescue, Inc.
7512 Genesee Road
Springville, NY 14141

Telephone: 716-803-7484
Email: help@openfarmswny.org

Please include your order number when contacting us about a purchase.